Motor Vehicle Services sends a second FINAL extended warranty notice

greg_nelson

Yep, they’re baaaaak. A year ago, Motor Vehicle Services sent an alleged ‘final’ notice, informing me that the extended warranty on my Ford Escape was in danger of expiring. Horrors!  Well, I’d known that this would not be last I’d ever hear from them, for they have many ‘final’ notices just waiting to be mailed. However, there are more pieces to this puzzle morphing into shape…and it’s becoming curiouser and curiouser (to borrow a line from Alice In Wonderland). This company (or, perhaps, the marketing company they’ve hired to force these bogus warranties on people) has toll-free phone numbers to spare. The phone number on this particular notice is 866-226-8319. A quick search shows they’ve been bugging the crap out of people with this number for a few years.

And now, we have a face to put on Motor Vehicle Services: their CEO, one Gregory Nelson. Mr. Nelson even has a Twitter account. Although most of the tweets appear to be spam — the kind in league with the porn spammers you’re constantly having to block. The background graphic touts a FREE book, which you can receive via their official website: “The 7 Great Lies About Auto Warranties — What you really need to know before you purchase an empty promise worth less than the paper it’s printed on. Get your FREE copy at MotorVehicleServices.com.” Anyone feel the irony here? Pot. Kettle. Black.

So, here’s the document in question (made to look a bit more ‘official’ because the other version just wasn’t scary enough):

BACK

motor_vehicle_services-01

FRONT:

motor_vehicle_services-02

It’s just so much junk mail deja vu, isn’t it?

So, just who is Gregory Nelson after all? His LinkedIn page is rather sparse, for one thing. But a little more digging reveals a rather unsavory affiliation with someone named Frank Amos, purportedly accused of committing wire fraud in two states, and who may or may not still be on the lam. Then there’s the question of the Motor Vehicle Services website itself. Who owns it and who runs it? The company (which is not accredited by the BBB) is located in West Plains, Missouri. Yet, when I performed a WHOIS look-up, this what I found:

Domain Name: MOTORVEHICLESERVICES.COM
Registry Domain ID: 89421540_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2012-12-14 18:33:31
Creation Date: 2002-08-17 02:45:44
Registrar Registration Expiration Date: 2018-08-17 02:45:44
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited

Registry Registrant ID:
Registrant Name: Marian Nelson
Registrant Organization: Motor Vehicle Services
Registrant Street: 16364 W. Durango St.
Registrant City: Goodyear
Registrant State/Province: Arizona
Registrant Postal Code: 85338
Registrant Country: United States
Registrant Phone: +1.6238261234
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: mariannelson@cox.net
Registry Admin ID:
Admin Name: Marian Nelson
Admin Organization:
Admin Street: 16364 W. Durango St.
Admin City: Goodyear
Admin State/Province: Arizona
Admin Postal Code: 85338
Admin Country: United States
Admin Phone: Phone: +1.6238261234
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: mariannelson@cox.net
Registry Tech ID:
Tech Name: Marian Nelson
Tech Organization:
Tech Street: 16364 W. Durango St.
Tech City: Goodyear
Tech State/Province: Arizona
Tech Postal Code: 85338
Tech Country: United States
Tech Phone: Phone: +1.6238261234
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: mariannelson@cox.net
Name Server: NS29.DOMAINCONTROL.COM
Name Server: NS30.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2014-04-05T00:00:00Z

Who the heck is Marian Nelson of Goodyear, Arizona? She has the same surname as good ole Gregory…so is she wife, sister, mother, or cousin to the CEO of Motor Vehicle Services, and why is she the registrant of the domain name? Apparently, she’s a real estate agent (here’s her LinkedIn page) and has put her Arizona home up for sale in February 2013 (unless it’s already sold by now):

Oh, and here’s something really funny: this is what you get when you go to the website’s Privacy Policy: a “404 Page Not Found” error page. Somehow, that’s just so fitting.

Caveat emptor, people.

4 comments

  1. Nervous Cat

    Who sold my name, address and vehicle info to them and how do I get off their mailing list? They won’t stop bothering me.

  2. john

    Ok . I’m shame to say it .but I’m one of the victims . I actually pay them 395 dollars and literal 5 minutes after I did I call back and tell them I want to cancel and I need my money back . He said he will refund it and it will appear in my account back in about 3 days .
    I guess I won’t see that money back right??
    I know I was stupid .please no need to hear it . I feel horrible !
    This is my learning experience .I’m not even from this country and I’m not use to this type of staff .
    Any information about it . Thanks

    • Anne Hutchins

      Anne Hutchins

      |Author

      Well, if you don’t see that your money has been refunded in the “promised” three days, you should contact the Bureau of Consumer Affairs in your state. You can find links here: http://www.scammersuncovered.com/report-scams-and-spam/. Also, if you still have the original mailer that was sent to you by these scumbags, you should also report them to the USPS.

      I hope you receive your refund, but I hate to tell you that you may have to fight for it. Good luck!

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